Shipping policy

Thank you for choosing the shah fragrance for your perfume needs. This Shipping Policy outlines the details of our shipping procedures to ensure a seamless and satisfactory shopping experience. Please read the following information carefully:

we are providing free delivery on all orders placed anywhere across India.

WE DO NOT ACCEPT CASH ON DELIVERY(COD) ORDERS.

  1. Delivery Time:
    Please note that delivery times may vary based on your location, the shipping method selected, and external factors such as weather conditions or unforeseen logistical delays. To ensure a smooth delivery process, we recommend the following:
    • Check Estimated Delivery Time: During the checkout process, review the estimated delivery time provided for your selected shipping method. This will give you an approximate idea of when to expect your order.
    • Track Your Shipment: Once your order is dispatched, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment and receive real-time updates on its delivery progress.
    • Be Available for Delivery: Ensure that someone is available to receive the package during the estimated delivery window. If you are unavailable at the delivery address, you may need to reschedule delivery or collect the package from the nearest delivery centre.
  1. Entering Correct Address and Pincode:
    Providing accurate address details, including the correct pincode, is essential to ensure successful and timely delivery of your order. Here are some guidelines to follow:
    • Double-Check Address Details: During the checkout process, carefully enter your full name, complete address, including landmarks if necessary, and contact number. Verify the details for accuracy before proceeding with the purchase.
    • Check the Pincode: Verify that the pincode you enter corresponds to the correct delivery area. An incorrect pincode may result in delayed or failed delivery.
    • Update Address for Multiple Shipments: If your order contains multiple items and you wish to have them delivered to different addresses, ensure that you update the shipping address accordingly for each item.
    • Include Specific Instructions: If your address is challenging to locate or requires specific instructions for delivery, you may provide additional details in the "Special Instructions" field during checkout. For example, you could mention nearby landmarks, gate codes, or floor numbers for apartments.
  1. Shipping Locations:
    We currently offer shipping services within India. For international shipping, please contact our customer support team for assistance.
  1. Processing Time:
    Orders are typically processed within 1-2 business days from the date of purchase. However, processing times may vary during peak seasons or promotional periods.
  1. Shipping Methods:
    We partner with reputable courier services to deliver your orders securely and efficiently. Shipping options available for your location will be displayed at checkout.
  1. Shipping Charges:
    Shipping charges are calculated based on your delivery address, the total weight of the products, and the shipping method selected. The applicable shipping fee will be displayed during the checkout process.
  1. Estimated Delivery Time:
    Estimated delivery times vary based on your location and the shipping method chosen. As a general guideline, most orders are delivered within 3-10 business days from the date of dispatch. Remote or difficult-to-reach areas may experience slightly longer delivery times.
  1. Order Tracking:
    Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and its estimated delivery date.
  1. Delayed or Missing Shipments:
    While we strive to deliver orders promptly, unforeseen circumstances such as adverse weather conditions or logistical issues may cause delays. In the rare event of a delayed or missing shipment, please contact our customer support team, and we will investigate the matter promptly.
  1. Multiple Shipments:
    In some cases, if your order contains multiple items, it may be shipped in separate packages. You will receive separate tracking information for each shipment.
  1. Address Information:
    Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
  1. Delivery Attempts:
    Our courier partners will attempt to deliver your order to the specified address. If the delivery is unsuccessful, they may make additional attempts or leave a notification for you to reschedule delivery or collect the package from the nearest delivery center.
  1. Unclaimed or Returned Shipments:
    If a shipment is unclaimed or returned to us due to non-delivery or incorrect address information provided by the customer, additional shipping charges may apply for re-delivery.
  1. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence. We will arrange for a replacement or issue a refund as per our Return Policy.

If you have any questions or require further assistance regarding our Shipping Policy, please don't hesitate to contact our customer support team. We are dedicated to ensuring a smooth and efficient delivery of your orders, making a wonderful shopping experience with www.shahfragrance.com